MCB provides equal employment opportunities to all employees and applicants for employment and prohibits unlawful discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Additionally, we are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. 

This employment practice applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

JOB SUMMARY

The Senior Property Manager is the senior-most property-level role within the division. This position is for experienced professionals who consistently demonstrate the judgment, technical expertise, and leadership necessary to independently manage the firm's most demanding property assignments. The Senior Property Manager is accountable for the financial performance, operational execution, physical condition, and tenant satisfaction of an assigned portfolio that may include office, retail, flex, and industrial assets.

Assignment to this role is based on demonstrated capability rather than portfolio size alone. Senior Property Managers are entrusted with properties and ownership groups requiring a high degree of independent decision-making, sophisticated financial and operational management, and the ability to navigate complex stakeholder relationships. Portfolios may include assets with institutional or third-party ownership, joint ventures, mixed-use developments, active redevelopment or lease-up, newly acquired properties, unique lease structures, or enhanced reporting and governance requirements. However, no single asset characteristic defines the role; rather, the distinguishing factor is the level of professional expertise and judgment required to successfully manage the assignment.

The Senior Property Manager is expected to operate with a high degree of autonomy and to exercise independent judgment on matters a Property Manager may escalate. The role serves as a subject matter resource to Property Managers and Assistant Property Managers across the division, and may include direct supervision of Assistant Property Managers or Property Coordinators where the team structure supports it.

JOB ESSENTIAL RESPONSIBILITIES-

Financial Management

• Develop and manage annual operating and capital budgets in partnership with Asset Management, and ensure alignment with ownership and client objectives.

• Confirm that annual CAM and NNN reconciliations are completed accurately and on schedule for the assigned portfolio, and participate in the process led by Lease Administration as needed, including resolution of tenant questions, disputes, and audit requests.

• Analyze monthly financial performance, explain variances against budget, and implement corrective action to meet revenue and expense targets.

• Review and approve payables within budget parameters, and identify spending trends that place the budget at risk before they become variances.

• Lead collections for the assigned portfolio, resolve escalated delinquencies directly with tenant decision makers, and manage default proceedings through resolution.

• Review real estate tax assessments, identify properties warranting appeal, and coordinate and assist with the appeal process under Asset Management direction, working with accounting and outside tax consultants where engaged.

• Prepare and present ownership and client reporting packages, including written explanation of performance, risks, and recommended action.

Tenant Relations & Lease Administration

• Serve as the senior relationship owner for tenants in the assigned portfolio, with accountability for satisfaction, responsiveness, and retention outcomes.

• Maintain command of every lease in the portfolio, including recovery structures, exclusions, options, and critical dates, in enough depth to identify issues early and act on them, working in partnership with Lease Administration as needed.

• Oversee lease compliance, including insurance tracking, billing accuracy, and critical date management.

• Support leasing by supplying operating data and cost assumptions for proposals, and advise leasing and asset management on the operational and expense implications of proposed deal terms.

• Coordinate tenant move-ins, move-outs, and build-outs, ensuring adherence to lease terms, design standards, and applicable regulations.

Facilities & Operations

• Determine and enforce property-specific operating standards within the division framework, including its established processes and forms, so that properties are well-maintained, safe, and visually appealing to a standard representative of the company’s mission and brand.

• Lead vendor sourcing and competitive bidding for property services, and take agreements through the contract process with the in-house contracts team using the company form agreements.

• Onboard vendors, oversee provider performance, and enforce compliance with contract and insurance requirements.

• Direct routine and preventative maintenance programs, inspections, and emergency procedures in coordination with building engineering and third-party vendors and contractors.

• Maintain building records, site plans, lease documents, and operational guidelines.

• Monitor and optimize utility consumption, sustainability initiatives, and compliance with regulatory requirements while ensuring adherence to applicable ESG initiatives.

Capital Projects, Transitions & Risk Management

• Identify and scope capital improvement needs, develop recommendations and supporting cost analysis for Asset Management review, and manage approved projects to completion within budget and schedule.

• Lead the bid and award process for capital and major repair work in coordination with the construction and asset management teams.

• Serve as the property management lead for transitions of assets into and out of the portfolio, including due diligence, records and systems onboarding, tenant notification, and coordination with internal departments, brokers, and attorneys.

• Maintain and update accurate property documentation following project completion and at each transition.

• Develop and implement risk management strategies, including security, fire safety, and emergency preparedness and response.

• Ensure compliance with state, federal, and local safety regulations.

• Serve as the property-level lead during emergencies and casualty events, and manage post-incident review, remediation, and insurance claim coordination with the insurance representative.

Leadership & Collaboration

• Serve as the primary point of contact for ownership, third-party clients, tenants, vendors, and internal stakeholders.

• Prepare and present property performance updates, operating strategy, and recommendations to the Regional Director, Asset Management, and ownership or client representatives.

• Provide regular reports on property performance, tenant relations, and operational updates.

• Serve as a subject matter resource to Property Managers and Assistant Property Managers across the division, supporting onboarding, training, and escalated issue resolution.

• Supervise Assistant Property Manager(s) or Property Coordinator(s) where assigned, including delegation, performance oversight, and professional development. This responsibility may be assigned or expanded as portfolio needs and team structure change.

• Partner with asset management, leasing, construction, lease administration, accounting, and legal teams to align operational execution with broader asset strategy.

• Contribute to division-wide initiatives, including policy development, systems implementation, and process improvement.

• Education: Bachelor’s degree preferred, or equivalent experience.

• Experience: Minimum of ten years in commercial property management, including direct responsibility for complex, institutionally owned, or third-party managed assets, with a track record of success.

• Certifications: CPM, RPA, or CFM designation preferred.

• Technical Proficiency: Experience with real estate software such as MRI, Yardi, Nexus, or Avid; proficiency in Microsoft Office suite, including the ability to build and interpret financial reporting.

• Project Management: Understanding of construction processes, lease administration, budgeting, and reconciliations.

• Judgment & Autonomy: Demonstrated ability to work independently, exercise discretion on matters of significance, and resolve issues that would ordinarily be escalated to a supervisor.

• Communication & Leadership: Strong negotiation, written, verbal, and interpersonal skills with a client-focused mindset; ability to lead through influence across departments and to guide, mentor, and develop less experienced team members.

• Travel: Valid driver’s license and ability to travel between properties by car or plane as needed.

PHYSICAL REQUIREMENTS

• Primarily office-based with frequent travel by car or plane for on-site property visits required.

• Ability to navigate construction sites and perform physical tasks such as light lifting (<20 lbs.) as needed.

• Required to travel outside between buildings in varying outdoor weather conditions.

• Regularly use hands to operate various office equipment, and the ability to walk, talk, and hear.

MCB provides equal employment opportunities to all employees and applicants for employment and prohibits unlawful discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Additionally, we are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

This employment practice applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, layoff, termination, recall, transfer, leaves of absence, compensation and training.

JOB SUMMARY 

The Property Coordinator is an administrative role that supports the Property Manager or Senior Property Manager in the day-to-day operation of one or more commercial properties. The Coordinator provides administrative and coordination support across tenant and lease administration, financial processing, and facilities and vendor management, helping ensure smooth, well-organized daily operations.

This is a foundational role suited to someone early in their career who is organized, detail-oriented, and interested in building a career in commercial property management.

JOB ESSENTIAL RESPONSIBILITIES

Financial & Accounting Support

• Help the Property Manager(s) resolve vendor invoicing questions, including contacting vendors directly to troubleshoot billing discrepancies

• Compile and organize supporting documentation for NNN reconciliations in coordination with Property Manager(s) and Lease Administration

• Track rent collections and delinquency reports, flagging past-due accounts for follow-up

Tenant Coordination

• Coordinate the administrative logistics of tenant move-ins and move-outs (e.g., access, checklists, and required documentation), assisting the Property Manager(s) in coordinating with the Tenant Coordinator and Lease Administration team on lease-related notices and rent commencement paperwork

• Stay informed on key lease terms and dates (e.g., operational clauses, tenant requirements, expirations and renewal options) for assigned properties, and assist the Property Manager(s) in coordinating with the Lease Administration team as needed

• Assist with incoming tenant calls, emails, and requests, routing inquiries appropriately to support the Property Manager(s), who serves as the primary point of contact

• Provide tenants with general property information and help coordinate scheduling of property services

• Notify the Property Manager(s) of recurring tenant concerns or unusual situations

• Help plan and coordinate tenant events and appreciation activities as directed

Facilities and Vendor Coordination

• Serve as a point person for assigned properties within the MCB Mainline work order system (which uses Cove software), or other system as designated, keeping tenant and property information current, entering work tickets, dispatching to the appropriate technician or vendor, and following up to confirm completion

• Distribute RFPs to vendors as directed by the Property Manager(s) and compile vendor responses into comparison summaries for review and approval

• Coordinate with the designated contracts team to route approved service contracts for signature and track them through full execution

• Maintain vendor contract files and certificates of insurance, confirming they remain current and meet contract requirements

• Assist with incoming vendor calls, emails, and requests, routing inquiries appropriately to support the Property Manager(s) and team

• Coordinate utility account transfers and setups for new acquisitions, dispositions, and vacating tenants

• Support scheduling of property inspections, preventative maintenance, and contractor work (e.g., window washing), and help maintain property records, site plans, and operational documentation

Reporting & General Administrative Support

• Assist in compiling data for property performance and operational reports

• Prepare, format, and distribute forms, spreadsheets, and information packages to support the Property Manager(s)

• Maintain organized digital and physical files for leases, contracts, and vendor records, and keep tenant and emergency contact lists current

• Provide general administrative support, including correspondence and scheduling

• Assist with special projects and other duties as assigned

KNOWLEDGE, EXPERIENCE, SKILLS/ABILITIES

• High school diploma or equivalent required; Associate’s or Bachelor’s degree strongly preferred

• Prior experience in property administration or a similar real estate-related role strongly preferred

• Familiarity with commercial real estate property management terms and processes is a big plus

• Familiarity with Cove or similar work order software, or with real estate platforms such as MRI, Yardi, Nexus, or Avid, is a plus

• Proficiency with Microsoft Office (Excel, Word, Outlook) required

• Strong written and verbal communication skills

• High degree of accuracy and attention to detail

• Ability to manage multiple tasks, prioritize workload, and meet deadlines

• Ability to work both independently and collaboratively as part of a team

CORE COMPETENCIES

• Attention to Detail: Produces accurate, well-organized work product with minimal errors

• Organization & Time Management: Manages multiple tasks and deadlines effectively

• Communication: Communicates clearly and professionally with internal teams, vendors, and tenants

• Customer Service: Responds promptly and professionally to internal and external requests

• Adaptability & Willingness to Learn: Approaches new tasks and systems with curiosity and a growth mindset

• Collaboration: Works effectively with the Property Manager or Senior Property Manager, vendors, and other internal teams

PHYSICAL REQUIREMENTS 

This position is primarily based in a corporate office setting, with regular time spent on site at assigned properties. The role may involve travel between properties and walking property common areas and grounds, along with extended periods of sitting and computer/keyboard use. Typing dexterity is required; minimal lifting (under 20 lbs.), standing, walking, and climbing may be required.

Term of Employment Notices:  All job offers with MCB are contingent upon receipt of satisfactory background reports. Background reports include federal and state criminal, identity, and in certain job categories will include credit, and/or driving record.  

All employees are required as a term of employment with MCB to sign a Confidentiality Agreement.

Unless otherwise stated in the job posting, all posted positions are classified as full-time, regularly reporting in-person to an assigned work location.